CBCS Chapter 2 – Insurance Eligibility and Other Payer Requirements

This course introduces learners to insurance eligibility verification and payer requirements within the healthcare revenue cycle. It covers key insurance types, eligibility processes, authorization requirements, and payer-specific guidelines that impact claims and reimbursement. The course concludes by equipping learners with the knowledge and best practices needed to verify coverage accurately, reduce claim denials, and support compliant billing workflows.

Modelling Essentials

This course introduces learners to the fundamentals of the professional modelling industry, focusing on etiquette, digital presence, safety, and industry expectations. It covers key modelling pathways, shoot types, agency relationships, agreements, and casting processes that impact career growth and professional credibility. The course concludes by equipping learners with the knowledge and best practices needed to navigate bookings confidently, protect themselves on set, and build a sustainable modelling career.

Practice Growth Mini-Workshop: Your First 90 Days as a Longevity Doctor

Practice Growth Mini-Workshop: Your First 90 Days as a Longevity Doctor is a one-hour, self-paced course designed to help physicians integrate longevity medicine into their existing practice with clarity and confidence. Learners will identify ideal longevity patients, choose a practical practice model, design a clear first offer with pricing, and build a realistic 90-day implementation plan. Interactive lessons and a downloadable workbook provide actionable tools to launch longevity services without rebuilding a clinic or abandoning current patients.

Email Etiquette: Communicating Professionally and Effectively

I designed and developed an Email Etiquette e-learning course focused on helping learners strengthen their professional email communication skills. I created the course structure, organized the content around clear learning objectives, and developed engaging instructional material covering tone, clarity, formatting, structure, and workplace best practices.

The course incorporates realistic examples, practical scenarios, and knowledge checks to encourage learners to apply what they have learned in common workplace situations. Throughout the design process, I focused on creating a clear, visually engaging, and learner-centered experience that supports comprehension, retention, and practical application.

Making Documents Accessible

I designed and developed an OCR Accessibility in D2L e-learning course focused on helping KSU faculty and instructors create more accessible digital course materials. I structured the learning experience around practical tasks such as identifying inaccessible documents, using OCR tools to improve readability and searchability, and applying accessibility best practices within D2L.

The course was designed to make accessibility concepts approachable and actionable through clear instruction, guided examples, and real-world application. Throughout the development process, I focused on creating an intuitive, learner-centered experience that supports inclusive teaching practices and helps instructors ensure their course content can be accessed and used by a wider range of learners.

Beyond the Workplace – Community Resource Guide

This resource introduces employees to a comprehensive set of community support services available beyond the workplace. It organizes essential local resources across key areas, including emergency and crisis support, food and housing assistance, healthcare, mental health services, employment resources, family and child support, senior and disability services, and transportation assistance. The guide is designed to empower individuals with clear, accessible information that helps them identify and connect with the support they need during challenging life situations.

MWC Employee Guide

This resource introduces employees to the Mental Wellness Center’s policies, procedures, and workplace expectations. It provides a comprehensive overview of employment practices, benefits, leave policies, safety standards, conduct guidelines, and employee rights, with an emphasis on compliance with federal and California regulations. The handbook is designed to support clarity, consistency, and transparency by equipping employees with the information they need to understand organizational expectations, access benefits, and navigate their roles confidently and responsibly.

People Helping People Employee Guide

This resource introduces employees to People Helping People’s mission, values, and organizational culture while outlining essential employment policies and workplace expectations. It provides a clear overview of hiring practices, compensation, benefits, leave policies, conduct standards, and safety requirements, with an emphasis on compliance with California and federal regulations. The handbook serves as a foundational onboarding and reference tool, equipping employees with the knowledge needed to navigate their roles responsibly, understand their rights and obligations, and contribute effectively to a safe, respectful, and mission-driven workplace.

Old Orchard Benefits Guide

This resource introduces employees to the benefits offerings available at Old Orchard Nursing and Respiratory Center. It provides a clear overview of health, dental, and vision insurance options, along with supplemental coverage such as accident, critical illness, cancer, disability, hospital indemnity, and life insurance. The guide also highlights wellness-focused resources, including the Employee Assistance Program, pharmacy savings, and employee perks and discounts. Designed to support informed decision-making, this guide equips employees with the knowledge needed to understand their benefits, evaluate coverage options, and make choices that support their health, financial security, and overall well-being.

Towbes Foundation Employee Handbook

This resource introduces employees to the Towbes Foundation’s mission, values, and organizational structure while outlining essential workplace policies and expectations. It provides a comprehensive overview of employment practices, compensation, benefits, safety procedures, standards of conduct, and compliance with federal and California employment laws. The handbook also addresses critical topics such as workplace violence prevention, harassment prevention, accommodations, and employee rights. Designed as both an onboarding and reference tool, this resource equips employees with the knowledge needed to navigate their roles responsibly, uphold organizational standards, and contribute to a safe, respectful, and mission-driven workplace.

Showpad User Training Guide

This course introduces learners to the Showpad platform and its core functionality within a sales enablement environment. It guides users through signing in, navigating experiences, searching for content, creating and sharing collections, and uploading documents. The course also covers emailing from Showpad, using templates and signatures, managing shared spaces, and reviewing engagement analytics to support informed customer follow-ups. Designed as a practical, task-based training resource, this course equips learners with the skills needed to confidently manage sales content, share materials effectively, and leverage analytics to enhance customer interactions.

Collective Apprehension Project Proposal

This project introduces audiences to the interconnected issues of mental health, abuse, and substance misuse through a community-based awareness initiative. Serving as the Project Manager, I led the planning, execution, and evaluation of the initiative, combining research-driven content, informational resources, and strategic outreach to educate individuals, reduce stigma, and encourage proactive support-seeking behaviors. The project included the design and distribution of educational materials, digital and in-person engagement strategies, and the use of key performance metrics to measure impact, such as product distribution, website engagement, and mental health screening participation. Designed as a comprehensive project management and community education effort, this initiative demonstrates the application of leadership, coordination, and data-informed decision-making to create meaningful social impact.

Keeping It Human One Pager

This one-page learning resource introduces best practices for keeping AI-assisted writing clear, conversational, and human. It outlines practical guidelines for defining intent, writing authentic openings, simplifying language, and using AI as an editing tool rather than a replacement for human judgment. The resource equips learners with quick, actionable reminders to ensure professional communication remains clear, credible, and audience-focused.

Introduction to Restorative Practices Presentation

Introduction to Restorative Practices is a facilitator-led professional learning presentation that introduces educators to restorative, relationship-centered approaches to behavior and classroom management. The training contrasts punitive and restorative models, explores the Social Discipline Window, and equips participants with practical strategies such as affective language, restorative questioning, and basic restorative circles.

Designed with interactive activities and real-world classroom scenarios, this project highlights my ability to create engaging, learner-centered professional development that translates theory into actionable practice for educators.

Senior Living Segment Videos

These videos introduce learners to the Senior Living market by defining its core characteristics, operational priorities, and resident-centered needs. Through clear visual storytelling and product-focused instruction, the series explores flooring solutions best suited for Senior Living environments, emphasizing durability, safety, acoustics, maintenance, and design continuity.

The videos highlight key product benefits, performance considerations, and common application areas within Senior Living communities, helping learners understand how flooring decisions impact both residents and operators. The series concludes with practical, real-world sales guidance, equipping Account Executives with the confidence to position and recommend appropriate flooring solutions based on customer needs, budget, and use case.